InHouse-Con and Coolwaters Productions LLC will never sell your private information to any 3rd party. That includes your name, address, phone number and e-mail address. This information is stored on our server for our private use only and you will only be contacted by our company for future events and or updates on current events you have purchased. InHouse-Con and Coolwaters Productions LLC does not store any credit card information on any of its servers. InHouse-Con events are non-refundable unless the event is fully canceled. If a celebrity guest can not participate in the scheduled event for some reason then only a portion of any group chat paid for will be refunded, not the full amount as any participating celebrity talent are still being paid. Any autographs purchased shall be shipped after the date of the LIVE event and it could take up to 30-days for you to receive your autograph as we must wait for the celebrity to receive the photos, sign them and return them to us all via mail. Once all autographs are back in our possession we will be shipping them out FREE of charge. Any questions or concerns can be directed to Coolwaters Productions LLC via it’s website’s CONTACT US page contact forms